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Activation is the process in which the survey is made ready to collect responses. Until a survey is activated, it cannot collect responses, and only the creator of that survey can view it. Activation is also the step at which the service for a survey is purchased. (For more on pricing and billing, including our subc see here.

• Activation and Deactivation
  
  
• Promotional Codes
  
  
• Upgrading
  
  

• Activation and Deactivation
  
  Once you have created a survey, you must activate it so it can start to receive responses. This also begins the billing process. Surveys are activated either for a 1, 2, 3, 4, or 5 week span, or continuously (until deactivated). While a survey is active, it can receive responses, but it cannot be edited, in order to protect the integrity of your results.

  When you activate your survey, you may decide if and when it should stop accepting responses (i.e., when it should be deactivated). Your choices are:

  • Manually -- Your survey will run until you deactivate it This is recommended for long-term surveys or surveys of unknown duration.
  • Specific Date -- You may choose a date until which the survey will remain active.

  Deactivation of a survey stops results from coming in, and stops billing.
  
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• Promotional Codes
  
  From time to time, SuperSurvey™ holds promotions involving discounts for our services. Governmental and educational institutions should check out our Institutional and Educational Discounts.
  
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• Upgrading
  
  Normally, SuperSurvey™ determines the appropriate package based on feature usage. Surveys which do not use premium features are categorized as BASIC. However, since BASIC surveys are limited to 25 responses, some customers choose to upgrade BASIC surveys to SILVER in order to receive unlimited (up to 2,000 weekly) responses. Upgraded surveys are considered premium and are billed the same way as SILVER surveys (see here for more on pricing packages).
  
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